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UK Office:

1 Neptune Court,
Vanguard Way,
Cardiff,
CF24 5PJ

Existing Customers Tel: 0333 355 0266
New Customers Tel: 0844 273 2797
Calls cost 7p per minute plus your standard network charges
Fax: 0333 355 0251
Email:info@aerlingusinsurance.com

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

 

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For more information on Blue Insurance Limited please visit www.blueinsurance.co.uk/aboutus.

We collect personal information in order to provide you with a quote or contract of insurance (where applicable). Further details on this and how your data is processed can be found in our privacy policy.

Blue Insurance Limited trading as aerlingusinsurance.com is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority.
Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.